Dhaka Head Office
Road 12, Banani, Dhaka 1213, 10am to 6pm
Phone: +880 2 1234 5678
99XO Support and Contact, Together
Here you will find 99XO Support, 99XO Contact and 99XO Help; Dhaka team responds quickly. If you have questions about bKash, Nagad, or Rocket, the address is on this page
Download 99XO App View Help Center
Where Are 99XO Contact Offices
Bangladesh users typically look for information in 4 cities; quickly view the addresses below
Chittagong Support Desk
Agrabad C/A, Chittagong 4100, 10am-6pm daily
Phone: +880 31 234 5678
Sylhet Service Point
Jindabazar, Sylhet 3100 Sunday through Thursday
Phone: +880 821 234 567
Khulna Support Desk
Khanjahan Ali Road, Khulna 9100, afternoon crowds are lighter
Phone: +880 41 234 5678
How the 99XO Help Center Works
Write Message
Enter account ID and describe the issue in 2 lines
- Description of login issue
- Device Model
- Include screenshot
Choose the correct
App, payment, or login—whatever you need, pick that
- bKash Question
- Nagad Question
- Rocket Question
Get Answer
Usually a reply within 1 business day; if complex, takes a bit longer
- Direct Guide
- Step-by-step Solution
- App Update Note
What to Write Before Contacting
Short messages speed things up; three details cover most issues
- Enter your 99XO login name
- Specify the time of the issue
- If you use bKash, Nagad, or Rocket, mention it
Dhaka-based team checks common questions first, so do not write what happened; write where you got stuck
Service Time and Quick Response
Morning
Checks are done quickly from 10am to 1pm
Afternoon
From 2pm to 6pm, there is more activity
Mobile Network
Messages still go on slow 3G; keep images small
Mailing Address and Note
For documents or official letters, use the Dhaka address; write the account ID on the envelope before sending to the office
Many users first ask about bKash and Nagad, so if you need help, keep a screenshot of the payment screen